The Rider Supervisor is responsible for the performance of riders, managing the overall operational performance of the assigned outsourced companies, and supervising the Team Leads to achieve the targets.
What's On Your Plate?
What's On Your Plate?
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Work closely with the assigned 3PL(s) as their Account Manager
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Communicate on a daily basis with the assigned 3PLs for riders’ performance.
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Work closely with the 3PL supervisors to improve the performance of the riders.
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Highlight the poor-performing riders to the assigned 3PL supervisor.
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Ensure that proper training is given periodically to the assigned 3PLs’ riders and work closely with the 3PL supervisor to participate in the training process.
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Distribute the tasks to Team Leads & fleet coordinators, and follow up on their progress.
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Report any difficulties the 3PLs are facing that prevent them from performing well.
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Support the City Manager in improving the city/zone performance by communicating with the riders, supervisors or owners of the assigned 3PLs.
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Review the quality surveys and communicate with the 3PLs for rider’s compliance.
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Keep a training record and work closely with the training team to provide refresher training with up-to-date training material.
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Any other tasks as requested by the line manager.
What Did We Order?
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Diploma or Bachelor's degree in logistics or any other related field.
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2-4 Years of full-time experience in managing or supervising team (preferably with couriers or drivers)
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Flexible and able to work under pressure
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KPI’s and result-focused
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Arabic and English language fluency
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Excellent communication skills (both written and verbal)
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Training experience is a plus.
More jobs on https://www.qureos.com/
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