Location
No. 03-10, Block G, Komersil Southkey Mozek, Persiaran Southkey 1, Kota Southkey, 80150 Johor Bahru, Johor.
Qualifications
- Candidate must possess at least a Higher Secondary / STPM / "A" Levels / Certificate / Diploma / Degree or higher field.
- Minimum 2 years working experience in the related field.
- Familiar with freight forwarding industry.
- Proficient in both English and local language(s) – written and verbal communication skills.
Responsibilities
- Work closely with Sales to handle customer's requirements and be pro-active to propose solutions
- Ensure all enquiries and emails are answered within the same day or within 24 hours
- Data entry and data updating in operational system: RA-1 / ROCS etc
- Preparation, collection, completion and submission of documentations, customs forms and necessary paperwork during shipment handling process
- Constant monitoring and adjustment of shipment milestones / status codes under 100% data quality process
- Ensuring mandatory documentations are in respective files with reference to JIs and Quotations
- Plan delivery in advance and arrange transport for immediate delivery upon customs approval; handle forwarding, trucking and haulage arrangement
- Basic communication skills with customs department in regard to customs applications, physical submissions at customs office and related inquiries
- Update shipment status in detail to customers and overseas offices / agents
- Meeting time frame KPIs for escalations to the next tier levels for unresolved issues
- Full back support for Operations and Commercial teams
- Follow up with forwarding agent, transporter and haulier for updating shipment status to local customers, customer service and sales team
- Prepare Customs form for Import & Export shipments
- Manage and resolve all Customs-related issues
- Prepare report for import Duty & GST for each related customer
- To have basic understanding on ISO management system
- Ad-hoc assignments as assigned by the head of department
Specialist Knowledge and Skills
- Possess customer service mindset and data analytical approach
- Highly motivated to learn new processes, receive feedback and work independently
- Minimal supervision to complete tasks, highly trainable and approachable
Interpersonal & Communication Skills
- Pleasant personality, resourceful, result-oriented & positive mind-set in servicing various stakeholders
Job Types: Full-time, Permanent
Salary: RM3,000.00 - RM3,300.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Required)
Experience:
- related field: 2 years (Preferred)
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