Join our team while working at the comfort of your home!
OPERATIONS SUPERVISOR
Job Description:
- Assist in the training process
- Ensure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policies
- Support & provide guidance to agents after training by monitoring their progress, answering their questions, and ensuring they understand and meet expectations
- Provide ongoing coaching opportunities and inspiration to agents
- Foster a positive and motivated work environment, promoting teamwork, and continuous improvement
- Identify operational issues and suggest possible solutions
- Prepare reports and analyze data to assist management
- Work with other supervisors and members of the management team
- Assist in the formulation of targets for individuals and teams
- Measure performance with key metrics
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
- Perform other duties as assigned
Qualifications:
- Proven experience as a call center supervisor or in a similar supervisory position
- Experience in customer service
- Exceptional verbal and written English communication skills
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Strong understanding of company products, policies, and services
- Excellent organizational and leadership skills
- Ability to coach, train, and motivate employees
- Knowledge of performance evaluation procedures
- A results-oriented approach
- Excellent problem solving, leadership, and customer service skills
- Ability to work under pressure
Equipment Requirements:
- Laptop/Desktop (at least Pentium processor | 2ghz 8 GB RAM)
- Computer headset with noise-cancelling feature
- Internet: Wired connection; minimum of 10 Mbps
- Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom
So, why join us?
- Permanent work-from-home or hybrid work set-up at Batangas City office
- Full Time and Long Term Employment
- Basic Salary + Government mandated benefits
- Health benefits, leave credits, bonuses, and other incentives
- We are growing so there is great opportunity for leadership and promotion
- Salary will be based on: Skills, Attitude, Performance, Attendance
- US and Canadian clients
- Shift: Graveyard Monday to Friday
- Training: less than a month
WE LOOK FORWARD TO WORKING WITH YOU!
Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
Experience:
- Supervising: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Required)
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