Voice Agent, T&E Call Center Operations [Colombia]

 

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What We'll Bring:

This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and tools

What You'll Bring:

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The Tenant and Employment (T&E) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. The Voice Operations Rep will support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

Responsibilities:

• Maintains a consistently high level of knowledge regarding T&E products, services, and tools.
• Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
• Maintains a solid understanding of U.S. credit/financial principles and knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.

• Adheres to established processes and procedures when responding to support phone calls.

• Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E customers and consumers.
• Manages individual performance for aux time usage and adherence to schedules.
• Performs other duties as assigned.
• Must work U.S. business hours in support of U.S. customers and consumers.
• Must be open to rotational weekend shifts during U.S. business hours to support U.S. customers and consumers.

Impact You'll Make:

• Requirements

• 1-3 years of experience in an operations job role, including inbound voice customer care/support.
• Moderate skills in Microsoft applications
• Excellent verbal, written, and interpersonal communication skills.
• Must be self-motivated and a self-starter.
• Demonstrate attention to detail in all work completed.
• Proactively works to improve knowledge and adherence to company processes and procedures.
• Collaborates well with others in a team-oriented work environment.
• Adapts well to change and can adjust priorities as needed.
• Displays time management skills.

TransUnion Job Title

Rep I, Consumer Operations Support

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