Kendrick Recruitment is currently seeking a motivated and experienced Reservationist to join the team of a Luxury Hotel in Durban.
If you have prior knowledge of booking systems such as Opera and a passion for providing excellent customer service, we encourage you to apply. This position offers an exciting opportunity to contribute to our company's growth while working in the beautiful city of Durban.
Responsibilities:
- Handle reservations and bookings for our establishment.
- Utilize booking systems like Nightsbridge, Protel, Semper, etc., to manage and confirm reservations.
- Provide exceptional customer service to guests by promptly responding to inquiries and resolving any issues or concerns.
- Maintain accurate records of reservations, cancellations, and modifications.
- Coordinate with other departments to ensure seamless guest experiences.
- Assist with check-ins and check-outs when needed.
- Communicate and collaborate effectively with team members to ensure smooth operations.
- Stay updated on rates, availability, and promotional offers.
- Provide guests with relevant information about the property, amenities, and local attractions.
- Address guest complaints or concerns with professionalism and efficiency.
- Uphold the company's standards and policies in all interactions with guests.
- Perform general administrative tasks as required.
Minimum Requirements:
- Prior experience as a Reservationist or in a similar role.
- Proficiency in using booking systems such as Opera, Nightsbridge, Protel, Semper, etc.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work shifts, including weekends and public holidays.
- Salary Range: R8,500 - R10,000 (depending on experience at the time of hire)
Please send your CV and supported document’s to apply below to apply for this position. Good Luck!!
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