Order to Cash Tower Lead - Finance Shared Service Center [China]

 

Order to Cash Tower Lead - Finance Shared Service Center

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

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• Lead a team of 30-50 to perform finance shared services covering Order to Cash (OTC), delivering accounting

and financial reporting services

• Facilitate stakeholder management by ensuring service level agreement with FSSC hotels are met and building

communication plans to keep teams all working toward the same goal

• Develop domain expertise driving better risks and process improvement opportunity identification, keep

abreast of latest changes in external and internal policies related to OTC process

• Focus on driving quality with a view towards robust performance management, stakeholder feedback and active

metrics management

• Leverage business and accounting principles and practices for the review and analysis of financial

statements to ensure accuracy and compliance

• Hire and train the team, ensure the process team is staffed with right talents, develop team and execute an

engagement strategy to retain and reward top talents

• Responsible for performance management and disciplinary actions for direct reports
• Reasonable for attrition rate
• Identify and drive standardization and simplification across hotels for OTC process to enable shared

services to deliver productivity per plan and cost, quality and speed KPIs per service level agreed

• Implement digital solutions to support shared services platform and drive operational excellence
• Manage operation rhythms for OTC process that drive appropriate oversight and smart decision making within

shared services operation and with key stakeholders, i.e., hotel finance controllers

• Promote a collaborative culture that amplifies best practices and knowledge sharing across different teams

and processes

• Support group audit services and analytics as needed to identify and mitigate financial risks

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Bachelor's degree from an accredited university or college in Business, Finance or Accounting
• 8-9 years of progressive experience in finance, controllership, operations roles
• Strong controllership and accounting background, CPA certified preferred
• 3-5 yrs of experience in leading a big team
• Excellent verbal and written communication skills with fluency in English and Chinese
• Able to manage in a matrixed organization
• Proven change agent with simplification and process improvement skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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