Assign tickets to IT Technicians ensuring fair distribution
- Greece - Athens
- Professionals
- Full-time
— Your Benefits —
Buddy program
Cafeteria
Health insurance
Mobile working
Onboarding program
Staff discounts
Unlimited employment contract
Your skills
- Very good German and good English skills.
- Strong communication and organizational skills.
- Able to work shifts (9:00 - 17:30 and 10:30 - 19:00 Greek time) Monday to Friday.
- You show initiative and always like to learn new things.
Your Tasks
- Order processing in the onsite area.
- Contact person for customers and service technicians
- Acceptance and classification of incoming orders.
- Control as well as disposition of service technicians in the field.
- Ensuring customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency.
- Assignment of the appropriate service technician, taking into account product and customer knowledge as well as temporal and spatial availability.
- Escalation management.
- Ensuring performance documentation.
- Processing of internal reports for service delivery managers.
- Ensuring distribution of information on project specific features to service technicians.
- Support and briefing of the dispatching departments in the EMEA region.
- Close cooperation with all departments involved (SDM's and project teams).
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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